Our Guarantee
Healthy Plants. Carefully Delivered.
Our Promise to You.
At River & 7, we take pride in the plants we grow, select, and ship. Every order is carefully prepared and packaged with the goal of delivering a healthy, beautiful plant that's ready to enjoy.
We Guarantee a Healthy, Viable Plant
We guarantee that your plant will arrive healthy and viable.
- Healthy PlantsArrive healthy and viable
- Thoughtful PackagingCarefully packaged
- Careful DeliveryCarefully delivered
Gardening and Plants Are a Shared Responsibility
We believe that caring for plants is a shared responsibility. Our responsibility is to provide a healthy, viable plant, carefully packaged for its journey to your doorstep. Once delivered, the responsibility for providing appropriate light, water, temperature, and ongoing care passes to you or your gift recipient.
Our 48-hour Healthy Arrival Guarantee remains in effect after delivery, giving you time to unpack and inspect your plant and let us know if anything isn't right.
If Something Isn't Right
Although we take great care in preparing every shipment, occasionally something may go wrong during transit. If your plant arrives damaged, unhealthy, incorrect, or otherwise not as expected, please contact us within 48 hours of delivery.
Gift recipients may also report an issue. Refunds, when issued, go to the original payment method.
Please include
- Your order number
- Clear photographs of the plant and the relevant packaging.
- A brief description of the issue
Photographs are required to help us evaluate the issue and determine the appropriate resolution.
How We'll Make It Right
When a qualifying delivery issue is reported, we'll address it promptly.
Our first choice is to send a replacement at no additional cost. If a replacement isn't available or appropriate, we may issue a refund instead.
We evaluate each situation individually, with the goal of treating our customers fairly.
Returns & Exchanges
Because plants are living, perishable products, we do not accept physical returns or conventional exchanges.
We also cannot guarantee a plant's continued health after delivery, as growing conditions and care are outside our control. However, our 48-hour Healthy Arrival Guarantee continues to protect you against qualifying problems present upon arrival.
That's why we're committed to helping you succeed.
We provide comprehensive, research-based plant care guides filled with practical information about lighting, watering, humidity, and ongoing care. Our goal is to give you the knowledge and confidence to help your plants thrive long after they arrive.
Our arrival guarantee covers qualifying issues reported within 48 hours of delivery. It does not cover problems that arise from improper care or unsuitable growing conditions.
This policy does not limit any rights or remedies provided by applicable law.
We're Here to Help
If something isn't right, please reach out through our Contact Us page. We'll review your concern and work toward a fair resolution.