Thoughtfully packed. Delivered with care.
Orders ship the next business day after order placement. Shipping is within the contiguous 48 U.S. states. Transit times begin when the order ships. We do not promise an arrival date.
Where we ship
River & 7 ships only to the contiguous 48 states. Alaska, Hawaii, US territories, and international addresses are outside that policy.
Shipping methods and costs
Shipping rates are based on your merchandise subtotal after discounts, before tax and shipping.
Standard Shipping is 3–4 business days, Expedited Express is 2 business days and costs $16 more than Standard, and Overnight Express is 1 business day and costs $34 more than Standard. Orders ship the next business day after order placement, and transit times are estimates, not guarantees. The charge for an order is confirmed at checkout. The cart does not calculate a shipping total.
| Merchandise subtotal | Standard Shipping3–4 business days | Expedited Express2 business days | Overnight Express1 business day |
|---|---|---|---|
| $0–$24.99 | Standard Shipping3–4 business days$13.95 | Expedited Express2 business days$29.95 | Overnight Express1 business day$47.95 |
| $25–$49.99 | Standard Shipping3–4 business days$7.95 | Expedited Express2 business days$23.95 | Overnight Express1 business day$41.95 |
| $50–$74.99 | Standard Shipping3–4 business days$5.95 | Expedited Express2 business days$21.95 | Overnight Express1 business day$39.95 |
| $75+ | Standard Shipping3–4 business daysFree | Expedited Express2 business days$16.00 | Overnight Express1 business day$34.00 |
When orders ship
Orders ship the next business day after order placement. Transit times begin when your order ships. Business days exclude weekends and holidays.
Transit times are estimates, not guarantees.
River & 7 does not promise an arrival date. Orders ship the next business day after order placement, transit is measured in business days and begins when the order ships, and those transit times are estimates, not guarantees.
How plant gifts are packed
River & 7 carefully secures and packages plants to help protect them during transportation. An arrival problem is covered by the Healthy Arrival Guarantee at https://www.riverand7.com/our-guarantee.
An order can include one complimentary gift message, added in the cart. The cart saves that message before checkout, and one message covers the whole order.
River & 7's standard is that a recipient packing slip and gift note should not include merchandise prices.
Tracking and delivery
The carrier may leave the package at the delivery address when the carrier decides that is appropriate. Bring a living plant indoors promptly after it is delivered.
This website does not show a tracking number. Contact us about an order and include the order number.
River & 7 does not offer a chosen delivery date, and no arrival date is promised. Orders ship the next business day after order placement, and transit is measured in business days and begins when the order ships.
Shipping questions
Where do you ship?
River & 7 ships only to the contiguous 48 states. Alaska, Hawaii, US territories, and international addresses are outside that policy.
How much is shipping?
Standard Shipping is $13.95 under $25, $7.95 from $25, $5.95 from $50, and free from $75. The full table, including faster options, is at https://www.riverand7.com/shipping.
When is Standard Shipping free?
Standard Shipping is free when the merchandise subtotal, after discounts and before tax and shipping, is $75 or more. Exactly $75 enters the free tier.
When does an order ship, and when does transit start?
Orders ship the next business day after order placement. Transit times begin when your order ships. Business days exclude weekends and holidays. Transit times are estimates, not guarantees.
When will my plant arrive?
River & 7 does not promise an arrival date. Orders ship the next business day after order placement, transit is measured in business days and begins when the order ships, and those transit times are estimates, not guarantees.
What shipping speeds are available?
Standard Shipping is 3–4 business days, Expedited Express is 2 business days and costs $16 more than Standard, and Overnight Express is 1 business day and costs $34 more than Standard. Orders ship the next business day after order placement, and transit times are estimates, not guarantees.
How do I track my order?
This website does not show a tracking number. Contact River & 7 about an order and include the order number.
Can I ship to someone else's address?
Each order ships to one address, entered at checkout. For a gift, use the recipient’s name and shipping address there and your email for order updates.
Can one order ship to multiple addresses?
No. Each order ships to one address, entered at checkout. For a gift, use the recipient’s name and shipping address there and your email for order updates. A request for gifts at more than one address is a quote on the Corporate Gifting page.
What if my plant arrives damaged?
If your plant arrives damaged, unhealthy, incorrect, or otherwise not as expected, contact River & 7 within 48 hours of delivery with clear photographs of the plant and the packaging. The Healthy Arrival Guarantee is at https://www.riverand7.com/our-guarantee.
What should I do about a delayed or missing delivery?
Contact River & 7 about a delayed or missing delivery and include the order number.
Can I choose a delivery date?
River & 7 does not offer a chosen delivery date, and no arrival date is promised. Orders ship the next business day after order placement, and transit is measured in business days and begins when the order ships.
Can I change or cancel an order?
Contact River & 7 as soon as possible to request a change or a cancellation. A change may be possible before the order is processed or shipped, and it cannot be guaranteed.
What if the recipient is not home?
The carrier may leave the package at the delivery address when the carrier decides that is appropriate. Bring a living plant indoors promptly after it is delivered.
Help and the Healthy Arrival Guarantee
If your plant arrives damaged, unhealthy, incorrect, or otherwise not as expected, contact River & 7 within 48 hours of delivery with clear photographs of the plant and the packaging. The Healthy Arrival Guarantee is at https://www.riverand7.com/our-guarantee.
Contact River & 7 as soon as possible to request a change or a cancellation. A change may be possible before the order is processed or shipped, and it cannot be guaranteed.